Bridging Clinical Psychology & Global Service Excellence
Hospitality begins in the 'Experience Gaps' often overlooked moments of transition where guest loyalty is either won or lost.
As a Clinical Behavioral Analyst and former Delta Air Lines Flight Attendant, I founded DJTB Hospitality Insights to bridge the gap between operational efficiency and emotional safety. My work translates the science of human connection into measurable ROI for the modern operator.
From my early years in flight to my recent features in The Food Institute and Food Network, I help leadership teams master the nuances of the solo guest journey.
